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FAQ

FREQUENTLY ASKED QUESTIONS

Ordering

Ordering process, easy and convenient to order.

How can I order?

Shopping cart

Select the products you would like to order by clicking the “Add to Cart” button. This will put your selection in the cart. You can change this selection at any time until submitting the order by changing the number of products, deleting the selection or canceling the order by clicking on the “Remove” box. By clicking on the button “Checkout” you succeeded to the next order step.

Checkout

Please log in with your e-mail address and your password (if you already have a customer account), otherwise please register as a new customer. Your data will be collected, processed and used in accordance with the data protection regulations (GDPR). Any other use or disclosure to third parties does not occur. If you are already registered, you can now select the shipping method. By clicking the button “Next” you will get to the next order step.

Check billing address / select method of payment

Now check your billing address and enter your desired method of payment. Click on the button “Next” to get to the next order step.

Check shipping address / select shipping method

Now check your shipping address and specify the desired shipping method. Click on the button “Next” to get to the next order step.

Complete the order process / Terms and Conditions and Privacy Policy

You will receive an overview of your order: The selected products, the shipping and billing address and your contact details. Check if all information is correct and read carefully the general terms and conditions and the cancellation policy. You can only continue with the order if you agree to the terms and conditions. By clicking the button “Place order” you send your order to us. Hereby you give a legally binding offer.

The item I want to order is sold out!

Sometimes we don’t have all items in stock. You now have two options:
– You check our shop regularly and see if the item is back.
– On every page there is a field in which you can enter your e-mail address. Now you will be informed automatically about our new arrivals.

Payment and Dispatch

The following payment options are available:

– Payment via credit/debit cards (VISA, MASTERCARD);
– Payment via Revolut;
– Payment via Google Pay. This method is not implemented directly on our website, but can be available in your browser if you are logged in into a Google account and have a payment option linked to it.

Dispatch conditions

The products are delivered all over the world.

Dispatch costs

– TBA

Delivery periods

Unless otherwise specified in the quote, domestic (Nederland) delivery of goods shall be made within 1 – 2 days (97% of the time – it can sometimes take a little longer), EU 2 – 10 days, Non-EU 10 – 28 days from conclusion of contract. Please note that deliveries are not made on Sundays and other holidays. If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

I have ordered, but have not received an order confirmation!

Please check the spam folder of your mail first. Some mail apps sort our e-mails incorrectly into this folder. If the order confirmation is also not in the spam folder, it could be that the e-mail address you entered is incorrect. To clarify this, you should contact us.

My parcel has still not arrived!

You can easily track the shipping status of your parcel by clicking on the link in the email shipping confirmation, or by the Order tracking page from your account menu. Contact us if your parcel has not arrived after one week from the estimated delivery time.

What do I do if the goods arrive damaged?

Although we pack everything as well and safely as possible, it may happen that goods are damaged during shipping. If this happens to you, please contact us. The best way is to send us an e-mail with a photo of the damaged goods. We will check the case and find a solution immediately.

What do I have to consider when ordering from countries outside the EU?

For orders from non-EU countries there are some special features:
– VAT of your country it may be calculated at the border.
– There are customs duties (depending on the value of the goods).
– Additional bank charges can be applied for bank transfers. These fees have to be paid by the buyer and can vary. It is best to find out how many extra costs you will incur before placing your order.
– Shipping usually takes a few days longer.

Return Policy

Before asking for a refund, please read the Order Cancellation section from our General Terms and Conditions form.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (the vinyl has to be sealed).
Additional non-returnable items:
– Gift cards
To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@martiniclubrecords.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail to: support@martiniclubrecords.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you are missing an answer to your question, please send us a message using the contact form or send us an e-mail to support@martiniclubrecords.com.

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